Minimise disruption and maximise returns: Service Transition
Written by Romy Hughes, director, Brightman17 Oct 2017
Digital transformation is highly complex and carries many challenges beyond the technical hurdles. It is a significant undertaking which requires people to change their behaviour to accommodate a new or changed service. If this change in behaviour fails to happen, then the transition itself will also fail. Because people and culture are the hardest part of a successful transition, this is typically where we spend the most amount of time. We developed our Service Transition proposition with this reality in mind to ensure no part of the organisation is forgotten during a major change.
Read our white paper here.
